Privacy policy

1. Introduction

At Faith & Eva × Maison Léa & Lou, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our brand.

By using our website, you agree to the practices described in this policy.

2. Data Controller

The organization responsible for your personal information is:

Faith & Eva × Maison Léa & Lou
[Insert company address]
Email: contact@maisonlealou.com

We process personal data in accordance with applicable privacy laws, including:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)

  • The General Data Protection Regulation (GDPR) (European Union), where applicable

3. Personal Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

Information you provide

This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account login details

  • Customer support communications

Order and payment information

When you make a purchase, we collect order details. Payment information is processed securely through Shopify Payments or other authorized payment providers. We do not store full payment card details.

Technical and usage data

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookie and tracking data

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate about your order or account

  • Improve our website, products, and services

  • Prevent fraud and ensure platform security

  • Send marketing communications where permitted or with your consent

  • Comply with legal obligations

We only collect and use information that is reasonably necessary for these purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and improve your experience.

Cookies help us:

  • Remember your preferences and shopping cart

  • Understand how visitors use our website

  • Personalize your browsing experience

  • Deliver relevant advertising and marketing

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Sharing of Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Shopify (e-commerce platform)

  • Payment processors and financial institutions

  • Shipping and logistics partners

  • Marketing and advertising platforms (such as Meta or Google)

  • IT and analytics service providers

These third parties are only given access to the information necessary to perform their services and are required to protect your data.

We do not sell your personal information.

7. International Data Transfers

Because we operate globally and use international service providers, your personal information may be processed or stored outside your province, country, or region of residence.

This may include processing in jurisdictions that have different data protection laws than your own. Where required, we take reasonable steps to ensure your data remains appropriately protected.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce our agreements

When your information is no longer required, we will securely delete or anonymize it where feasible.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information (where applicable)

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:

📧 contact@maisonlealou.com

We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you subscribe to our emails or opt in to marketing, we may send you promotional messages about our products and offers.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email, or

  • Contacting us directly

We will honor your preferences in accordance with applicable laws.

11. Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, or misuse.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

12. Privacy Concerns and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Faith & Eva × Maison Léa & Lou
📧 contact@maisonlealou.com

We will respond within a reasonable timeframe and work to resolve your concern.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will always be posted on this page with the revised “Last Updated” date.